Customer Service Representative ( Logistic Coordinator)

$25.00 - $32.00 hourly
  • Te Mana Ora Ltd T/A Pack & Send Auckland City
  • 8 Mahuhu Crescent, Auckland CBD, Auckland, New Zealand
  • 26 May, 2022
Full time, Part time, Casual, Project/ Seasonal Admin and Office Transport and Logistics Warehouse/Storeperson

Job Description

  • Operations

    • Preparing freight for consignment
    • Organizing pick-ups and deliveries
    • Packaging all consignments correctly
    • Use of professional packaging techniques to ensure minimal insurance claims
    • Weighing and measuring correctly
    • Consigning all packages correctly
    • Tracking and tracing all consignments
    • Managing communications in and out of the service centre
    • Handling customer services and complaints
    • Handling administration
    • Servicing and maintaining equipment

Key accountabilities:

  1. Achieve high standards of customer service
  2. Work towards a target of nil Insurance claims.
  3. Develop skills and knowledge of all aspects of the business to facilitate promotion to either the Business Manager or Business Development Manager’s role.
  4. Maintain all PACK & SEND standards and obligations as outlined in the Confidential Operations Manual.

Attributes for the Business Co-Ordinator

  • Self motivated
  • Enthusiastic
  • Good communicator
  • Organized
  • Computer literate
  • Well presented