Retail Store Manager - New Charity Store - Mt Roskill

$45,000 - $50,000 yearly
  • Rest Assured Respite Charitable Trust
  • Mount Roskill, Auckland, New Zealand
  • 20 Jun, 2022
Full time Admin and Office Community Services and Development Retail

Job Description

Permanent - Full Time

 Mon - Friday 9:00am - 4:30pm with occasional weekend work                                                       

40 Hours a week 

$45-50K (Salary) depending on experience


The Retail Store Manager will be responsible for the day to day operations of our new charity store opening in Mt Roskill. This position is an immediate start. Recruiting and rostering volunteers, managing and merchandising donations, sales, and promotions both in store and online are all part of the daily tasks.

Depending on how soon you start with us, you may have a unique opportunity to be involved in the setup of the store from scratch. This is a great opportunity for a person who has experience in retail or a keen interest in learning all facets of our charity.

 From a retail perspective this is a sought after role. Working with volunteers means you have a team on board that are really passionate to be there. It’s a warm, welcoming, fun and interesting environment. We also have a sister store we would encourage you to share ideas with. The support team are a great bunch of people with no big egos. We care that what we do makes a difference to our recipients and so will you.

 We are a charity - with a vision, so please visit our website and understand our values before applying

Police and Credit check will be required

 Reports to: Senior Co-Ordinator (informal reporting to Business Systems coordinator and trustees)

 Staff (Leadership) Responsibilities

Part Time Supervisor (1)

Volunteers (10+)

 Key Relationships




Related Organisations & Charities

 Sales Channels

Retail - Instore

Online - Charity Stores/Market Place/TradeMe & Others

 Primary Outcomes

The store manager is responsible for the profitable operations of the store. They will have a budget to work with, measurable targets to achieve and an opportunity to imprint our vision in the community.

 The role will report to the Senior Co-Ordinator who supports the day to day running of the trust and the Trustees who implement the strategic vision. There is a need for autonomy, accountability and flexibility as you have the primary sole responsibility for the store.

 Practical Application of Tasks

  • Service all customers, assist with fittings and enquiries in person and on phone
  • Accept (and politely decline) donations in line with donation policy
  • Manage donations - ensuring stores are clean and working.
  • Testing and Tagging electrical goods
  • Pricing, merchandising and displays
  • Monthly 1 on 1 meetings with employees including reviews and goal setting
  • Setting the agenda and publishing minutes for store meetings
  • Regular communication (daily/weekly) as required with Employees and volunteers on daily activities
  • Communicating directly with Senior Co-Ordinator, other staff and sister store to collaborate
  • Daily review of all Social Media communication and interactions - includes promoting engagement
  • Writing and reviewing Volunteer opportunities
  • Assisting with the co ordinating of Fundraising activities
  • Responding to ad-hoc requests from Trustees & managers


Technical Abilities

Basic-Intermediate experience with Microsoft Office products (Mail/spreadsheets etc)

We use a Microsoft Teams environment so experience or a willingness to learn

Create and format professional documents and letters

Ability to navigate social media and professional platforms

Cash Management and Till operation


Personal Abilities

Manage with influence and by example

Patience - you will be interacting with people who have varying abilities

Compassion - our recipients need to deal with people who care and understand

Team Player - We have no big ego’s in our business. We discuss and collaborate as a team

Honest, Reliable, Caring, Welcoming and Friendly


For a full, detailed Job Description, please call or email Phil Morton on 0277667866/