We are looking for an enthusiastic Concierge to assist with Front Office & Room Service team to deliver outstanding guest service experience at our luxury Fable Auckland Hotel.
The right person for this role consistently has a proactive attitude towards our guests, making them feel special and naturally welcome to our hotel. You have a passion to provide excellent customer services and strive to improve on your services. This position will give you the unique opportunity to engage with a variety of guest, both from New Zealand and internationally who have high expectations around quality, personal and unique experiences.
Responsibilities will include:
• Welcoming guests & assisting with luggage and parking
• Answering guest queries
• Recommend & organize tours, activities, restaurant reservations
• Deal with challenging situations and special requests
• To be a role model for the team when it comes to delivering exceptional guest service.
• Maintain, share and inculcate the brand standards of the hotel across the Concierge team in conjunction with the Head of Department
• Lead and inspire the Concierge team to consistently provide outstanding services to our guests
The ideal candidate will have:
• Previous experience in a similar role within a hotel environment is preferred
• Physically able to lift and carry luggage
• Excellent communication skills, both written and verbal
• New Zealand citizenship, residency or a current valid work permit.
• Immaculate personal presentation and grooming standards.
• Full New Zealand Driver's License able to drive both manual and automatic
• The ability to multi-task and deliver on time; as well as flexibility to work shifts, including weekends
• Ability to work in a team and assist other departments when required
• An exceptional can-do attitude that is continuously looking at ways to enhance on our guests experience
Sound like a good fit? We’d love to talk to you!
“A story that stays with you”
At CPG Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!
The world is yours to explore, so join us today to start an adventure of a lifetime!