Job Description
Particular emphasis will be on assisting the Front Office Manager with the operations of Reception, monitoring hotel security, along with undertaking general cleaning and guest service . The rostered shift for this role is 11pm through to 7am.
Key Responsibilities:
- Anticipate and exceed guest needs and desires immediately as they occur throughout your shift
- Ensure all Liquor Licensing Laws are observed and complied with by all staff for the resorts Liquor Licensing Regulation requirements
- Be totally conversant with regard to all aspects of the resorts computer system as they relate to specific night audit functions. Experience with Opera would be an advantage
- Responding to all guest comments and complaints with professionalism, tact, diplomacy, urgency and a genuine sense of caring at all times
- Maintaining the established Rydges standard of service throughout the resort
- Maintaining consistent lines of communication with other staff on duty
- Providing assistance to other departments or outlets as and when required
- Strong focus on cleaning and maintaining a high standard of cleanliness in all public areas.
- Resort security overnight. Ensuring the safety of guests at the resort.
- There are also opportunities to work in other departments within the resort as part of the position. In conjunction with this role.
Our People:
At Rydges Formosa Golf Resort we are genuine and generous, always empathising and treating others as they expect to be treated. We also show great respect for other peoples’ cultures, values and customs, acting with integrity, fairness and honesty.
You will be expected to embrace change and show flexibility, enjoy your work, take ownership and use initiative to solve problems, provide exceptional service with enthusiasm, confidently take on challenges to deliver excellence and moreover enjoy celebrating everyone’s contribution and success.
Ultimately we require candidates who will be an integral part of our team, and who are able to work independently, with a great customer service focus and sound attention to detail.
Applicants for this position should have NZ residency or a valid NZ work visa
Welcome to EVENT Hospitality and Entertainment
EVENT is a proud Australian company with over 100 years of operation within the Entertainment and Hospitality sectors. We are New Zealand and Australia’s largest and most diverse experiences company. Our entertainment venues, hotels and resorts stretch from Auckland to Queenstown and each is unique, just like our team, our customers and you.
Who we are
We are focused on doing, achieving and “seizing the day”. Our culture driven by hard work and passion, values Empowerment, Possibilities and Community. With a rich history and humility and honour at our core, we are customer obsessed. We make it happen. We are down to earth, hardworking people who are committed to making someone’s day.