QT Queenstown Maintenance Assistant

  • QT Wellington
  • Queenstown, New Zealand
  • 29 Jul, 2022
Full time Hospitality, Tourism and Travel Trades and Services

Job Description

Incomparable views over the crystal clear Lake Wakatipu and breath-taking peaks of the Southern Alps set the scene at QT Queenstown.

Sitting pretty in nature's playground, this lush lakeside resort emulates nostalgic alpine and après-ski ambiance – perfect for the pleasure seeking adventurer.

Get your luxury with a side of the signature QT quirk in your new favourite place to stay and play in the stunning Southern Alps.

About the business 
Our passion is people. Designers, housekeepers and chefs, DJ’s, engineers, porters, baristas and accountants. We’re for the passionate. The progressive. We include. We nurture talent and promote internally. When you work here, you don’t just come to work, you bring yourself to work. Of course we love great food. Natural service. Beautiful art, elegant design. Cocktails. Music. Luxury. QT is part of EVENT Hospitality & Entertainment, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand. 

About the role

  • As part of a small team you will oversee the property grounds, public areas, general facilities and hotel guest rooms across two hotels - Rydges & QT Queenstown
  • Conduct preventative maintenance to prevent breakdowns in accommodation rooms and public areas
  • In conjunction with the Maintenance Manager, manage all external contractors to ensure quality of work and OH&S standards are met
  • Undertake painting, plastering and general maintenance activities
  • Respond to guest requests in a polite and timely manner
  • Fulfil work orders and tasks in a timely manner
  • Monitor task and time sheets accurately to ensure correct charging applies
  • Complete daily rounds, identifying and reporting problems
  • Full-Time position, 40 hours/week guaranteed 

Skills and experience

  • Proven experience in general property maintenance
  • Customer service orientated with a happy, friendly disposition
  • The ability to work both unsupervised and in a team environment
  • Exceptional focus on attention to detail
  • A logical and practical approach to general maintenance problems
  • Have a great attitude and do what it take to get the job done right
  • You must be physically fit, have a get-up-and-go attitude
  • Be someone who won't stop until the job is completed in a safe and presentable manner
  • In this role, weekend work will be required on a five day roster
  • Be well presented and hospitable


Benefits & perks

Renowned for our refreshingly local, down-to-earth experiences.

Incredible team member discounts from your first day on-the-job.

50% off stays at EVENT hotels – Rydges, QT, Atura, JUCY Snooze and more

Rapid career growth opportunities through our EVENT network.

Local community involvement, volunteering and charitable giving. 

Australia and NZ’s largest and most diverse experiences company
* Preference will be given to either New Zealand citizens or Permanent Residents.


Job Description

Title: Maintenance Attendant

Reports to: Maintenance Manager, Rooms Division Manager and/or General Manager 

Position Overview: Assisting the Maintenance Manager with ongoing routine and preventative maintenance along with refurbishment projects.  All duties apply to the entire property (interior and exterior) as well as associated buildings that might affect the operations of the hotel.

  • Take direction from Maintenance Manager, Rooms Division Manager and/or General Manager as well as maintaining a proactive approach. 
  • Respond to and carry out all inter departmental or guest requests concerning defects, repairs and / or general assistance in a timely manner, according to priority. When defects or repairs are outside your capabilities, communicate this to the Maintenance Manager in a timely manner.
  • General duties may include, but is not limited to cleaning, painting, plumbing, electrical, carpentry, sanitation stations etc.
  • Preventative duties may include, but is not limited to paint touch ups, checking card reader batteries, cleaning air con filters, ensuring that electrical appliances are in working order and safe to use, checking alarm systems are working correctly, testing fire dampers etc.
  • Log all defects, work and/or repairs carried out in accordance to the Standard Operating Procedures.
  • Ensure that all equipment (grinders, tools, machinery) is used for its intended purpose, kept cleaned, well maintained and kept safe.
  • Have an understanding of BWOF (Building Warrant of Fitness) and Compliance Requirements, ensuring that all possible measures are taken to maintain this. 
  • Have an understanding of the building systems, including but not limited to water, sewerage, waste management, electrical, HVAC systems etc.
  • Follow the hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability. 
  • Give assistance and support to other departments and/or colleagues when needed.
  • Be a brand ambassador for the hotel as well as Event Hospitality & Entertainment.
  • Attend all scheduled meetings.
  • Participate in scheduled training and development programs.
  • Trustworthy, punctual and a positive attitude.
  • Physical fitness to cope with a labour-intensive operation.
  • Work together with trust and treat all guests and colleagues from all cultural groups with respect.