Customer Service and Dispatch Assistant

$21.20 hourly
  • Surmanti NZ Limited
  • Onehunga, Auckland, New Zealand
  • 16 Aug, 2022
Full time Manufacturing

Job Description

We are seeking a team player to join our growing Customer Service & Dispatch Team. Customer Service & Dispatch plays an important role in the success of Surmanti. They are the interface between Surmanti and our Customers. The Customer Service and Dispatch Team provide accurate and responsive processing of Customer orders and inquiries.

The purpose of this position is to accurately and efficiently fulfil customer orders and respond to customer inquiries in a friendly, positive manner.

Duties include:

  • Picking & packing customer orders allocated by the Team Leader IAW Surmanti processes.
  • Responding to customer inquiries via email and telephone.
  • Dealing with couriers.
  • Support the Customer Service and Dispatch Team Leader in achieving team functions and responsibilities.

Full training will be provided however we are ideally seeking a team member with the following attributes:

  • Stores, dispatch experience.
  • Sound computer literacy.
  • Able to multitask.
  • Excellent communications skills.

To be successful in this role you will align with the Surmanti values, take pride in your work, have an eye for detail and be committed to providing a friendly, enjoyable customer experience. You will have a positive attitude, be punctual, can work unsupervised and also enjoy working with a small team.