We are seeking a team player to lead our growing Customer Service & Dispatch Team. Customer Service & Dispatch plays an important role in the success of Surmanti. They are the interface between Surmanti and our Customers. The Customer Service and Dispatch Team provide accurate and responsive processing of Customer orders and inquiries.
The purpose of this position is to train, mentor and lead the Surmanti Customer Service and Dispatch Team to deliver the best Surmanti experience to our customers. This includes the prioritising, planning and scheduling of tasks for the Team to efficiently meet the customer demands and attend to customer inquiries in a friendly, positive manner.
Full training will be provided however we are ideally seeking a team member with the following attributes:
To be successful in this role you will align with the Surmanti values, take pride in your work, have an eye for detail and be committed to providing a friendly, enjoyable customer experience. You will have a positive attitude, be punctual, can work unsupervised and also enjoy working with a small team.