Customer Consultant

$45,000 - $55,000 yearly
  • Meridian Energy
  • Durham Street North, Christchurch Central City, Christchurch, New Zealand
  • 14 Sep, 2022
Full time Customer Service and Call Centre

Job Description

Company Description

As part of the Meridian Group we have two brands, Meridian and Powershop.

Powershop is the world’s first online shop for electricity. We’ve worked hard to turn the industry on its head and have built a company that people don’t like but actually love. We put the power into the hands of our customers by building a shop for power that’s simple, rewarding and fun.

At Meridian, we generate electricity from 100% renewable resources (wind power and hydro) and retail electricity to more than 390,000 customer connections including homes, businesses and farms in New Zealand and Australia.  We’re committed to sustainability and are active in the community, proudly supporting KidsCan and the Kākāpō Recovery Program; among others.

Our purpose, our “why”—Clean Energy for a Fairer and Healthier World—is at the heart of our business, how we operate, and how we treat each other.

Job Description

Due to internal movements and growth, we are looking for new and enthusiastic team members to join our award-winning call centre in Christchurch, to help our Powershop and Meridian New Zealand customers!

In this fast-paced environment, you will handle a variety of customer interactions across various channels including inbound/outbound calls, email and chat.  So, you will be tech savvy, love being busy and juggling a wide range of tasks, while going the extra mile for our customers is always your priority. There isn’t much that phases you - you can stay calm and focused while dealing with a range of challenging and complex queries.

We need resilient super stars who can learn and adapt quickly, as we continue our evolution.

In return we can offer you a great working environment (with MYO barista coffee) in the heart of the city, discounted energy with Meridian or Powershop, a range of offers through our great partners and bring a dog to work day, as well as Life and Income protection, matched Kiwisaver contributions up to 4% and a range of wellness benefits. Plus, enjoy YOU time by not working weekends and public holidays*! Did we also mention, we are a great place to work?

*(excluding Canterbury Anniversary)

Important stuff to know – Our contact centre operates between 8.00am and 6.00pm Monday to Friday. This role is suited to candidates looking for a fulltime position and able to work on a rotational roster within those business hours (i.e. no set shifts).

You may have the ability to work from home a couple of days a week, following your initial training period.

You’ll be required to complete standard contact centre relevant online testing, which can be done from home.

All standard pre-employment checks will also be applicable.

Additional Information

We are more than just a workplace and offer a diverse and inclusive culture where we work hard and have fun too.  If you'd like to 'Be in the Waka', we'd love to hear from you.

Applications must be received in full – apply through the link below or visit our careers portal, which can be found on our website https://www.meridianenergy.co.nz/about-us/meridian-careers. If you think you have what it takes, believe you’re the best person for the job and will strive to be even better every day, then send us your CV and tell us why! Any questions, email careers@meridianenergy.co.nz.

Applications close 5pm Wednesday 28th September 2022 (this may be subject to change)