Housekeeper -JUCY Snooze Queenstown

  • QT Wellington
  • Queenstown, New Zealand
  • 19 Sep, 2022
Part time Hospitality, Tourism and Travel

Job Description

Title: Room Attendant 

Reports to: Housekeeping Supervisor / Assistant Manager 

Position Overview: The Room Attendant is a key member of the Housekeeping team responsible for the cleaning of guest rooms and public areas.

 

 Take direction from Supervisor and/or Assistant Manager as well as maintaining a proactive approach. 

 Converse with and acknowledge guests in a professional manner as they move through the hotel. 

 Attend to guest requests and/or comments in a timely manner and ensure to communicate any problems with the Supervisor. 

 Be fully conversant with the hotel facilities and services in order to promote the hotel and also to answer any queries from guests.

  Follow and complete all checklists/tasks efficiently and report any difficulties immediately to the Supervisor. 

 Be a brand ambassador for the hotel as well as Event Hospitality & Entertainment. 

 Ensure to use all equipment and chemicals in accordance to the Standard Operating Procedures as well as Health & Safety procedures.

  Ensure the protection and maintenance of all operating equipment. 

 Report any and all maintenance issues immediately to ensure speedy repairs. 

 Collects dirty linen and rubbish bags from floors and then place these in the correct area in preparation of laundry pickup. 

 Ensure that service areas are fully stocked, clean and tidy at all times.

  Service and clean public areas in accordance to Standard Operating Procedures within the allocated time. 

 Service and clean guest rooms in accordance to Standard Operating Procedures within the allocated time. 

 Clean air conditioning vents and filters throughout the hotel on a regular basis. 

 Rotate mattresses regularly and keep accurate record of these rotations. 

 Restock trolleys/baskets daily or as needed and in accordance with the Standard Operating Procedures. 

 Ensure linen, guest supplies, cleaning materials and equipment is stored, stocked and used in accordance with Standard Operating Procedures. 

 Report any and all unusual, different or abnormal situations seen in or around the hotel straightaway. 

 Look out for and report any potential health and safety hazards to the Supervisor. 

 Handle all lost property with care and according to the Standard Operating Procedures. 

 Contribute to cost control through energy conservation, correct storage of all materials and use of equipment as per operation standards and manufacturer’s specifications. Room Attendant Key Roles & Responsibilities  Follow the hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability. 

 Give assistance and support to other departments and/or colleagues when needed. 

 Attend and participate in all scheduled meetings, training and development programs.

What we are looking for with you

 Trustworthy, punctual and a positive attitude. 

 Physical fitness to cope with a labour-intensive operation. 

 An eye for detail is important to make a flawless room. 

 Work together with trust and treat all guests and colleagues from all cultural groups with respect.