Houseperson, Room Attendants, Public Area Cleaners - QT Queenstown

  • QT Wellington
  • Queenstown, New Zealand
  • 19 Sep, 2022
Part time Hospitality, Tourism and Travel

Job Description

 

Incomparable views over the crystal clear Lake Wakatipu and breath-taking peaks of the Southern Alps set the scene at QT Queenstown an Rydges Queenstown.

Sitting pretty in nature's playground, this lush lakeside resort emulates nostalgic alpine and après-ski ambiance – perfect for the pleasure seeking adventurer.

Get your luxury with a side of the signature QT quirk in your new favourite place to stay and play in the stunning Southern Alps.

Are you positive, proactive and passionate about the hotel industry? Do you have  attention to detail and endless enthusiasm? Then we want to hear from you! QT Queenstown and Rydges Queenstown are looking for a number of people in the Houseperson, Public Area and Room Attendant roles.

Minimum 30 hours/week are guaranteed.

Houseperson:

  • Provide support to the Room Attendants
  • Receive linen deliveries and restock store rooms and trolleys
  • Fulfil guest requests as required
  • Carry out cleaning duties as required
  • Able to provide personalised and exceptional service

Room Attendants:

  • Excellent attention to detail
  • Able to work to allocated timeframes
  • Servicing of guest rooms to a 5 star level
  • Able to provide personalised and exceptional service

Public Area Cleaner

  • Keep the hotels public areas sparklie clean
  • Provide support to the Room Attendants

Skills & Experience

  • A BIG smile and can do attitude
  • No previous experience or qualifications are necessary 

Benefits

Renowned for excellence in guest experiences, design and food + drink. An ideas-driven, ever-evolving and rapidly expanding company. We’re connected to our local creative and culinary communities. Career growth through our Event Entertainment & Hospitality network.

Discounted movies at Event Cinemas & hefty accommodation savings… sounds good right?!  

So if you tick the above boxes and you enjoy being part of a winning team then get cracking and apply. For the right person this is an opportunity that could seriously advance their career with a company who gives back to those who put in. 

 

JOB DESCRIPTION:

Position Overview: The Room Attendant is a key member of the Housekeeping team responsible for the cleaning of guest rooms and public areas.   

Key Roes & Responsibilities:

  • Take direction from Supervisor and/or Executive Housekeeper as well as maintaining a proactive approach.
  • Converse with and acknowledge guests in a professional manner as they move through the hotel.
  • Attend to guest requests and/or comments in a timely manner and ensure to communicate any problems with the Supervisor.
  • Be fully conversant with the hotel facilities and services in order to promote the hotel and also to answer any queries from guests.
  • Follow and complete all checklists/tasks efficiently and report any difficulties immediately to the Supervisor.
  • Be a brand ambassador for the hotel as well as Event Hospitality & Entertainment.
  • Ensure to use all equipment and chemicals in accordance to the Standard Operating Procedures as well as Health & Safety procedures.
  • Ensure the protection and maintenance of all operating equipment.
  • Report any and all maintenance issues immediately to ensure speedy repairs.
  • Collects dirty linen and rubbish bags from floors and then place these in the correct area in preparation of laundry pickup.
  • Collects all guest laundry/dry cleaning, ensuring that room numbers are clearly marked on laundry dockets.
  • Ensure that service areas are fully stocked, clean and tidy at all times.
  • Check that rollaway beds, cots and bed boards are in useable condition, well maintained and stored correctly.
  • Service and clean public areas in accordance to Standard Operating Procedures within the allocated time.
  • Service and clean guest rooms in accordance to Standard Operating Procedures within the allocated time. 
  • Clean air conditioning vents and filters throughout the hotel on a regular basis.
  • Rotate mattresses regularly and keep accurate record of these rotations.
  • Restock trolleys/baskets daily or as needed and in accordance with the Standard Operating Procedures.
  • Ensure linen, guest supplies, cleaning materials and equipment is stored, stocked and used in accordance with Standard Operating Procedures.
  • Report any and all unusual, different or abnormal situations seen in or around the hotel straightaway.
  • Look out for and report any potential health and safety hazards to the Supervisor.
  • Handle all lost property with care and according to the Standard Operating Procedures.
  • Contribute to cost control through energy conservation, correct storage of all materials and use of equipment as per operation standards and manufacturer’s specifications.
  • Follow the hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability. 
  • Give assistance and support to other departments and/or colleagues when needed.
  • Attend and participate in all scheduled meetings, training and development programs.

Behaviours & Attributes:

  • Trustworthy, punctual and a positive attitude.
  • Physical fitness to cope with a labour-intensive operation.
  • An eye for detail is important to make a flawless room.
  • Work together with trust and treat all guests and colleagues from all cultural groups with respect.