We are looking for a full- time Night Duty Manager to join our team. Experience in customer service is essential. This role holds the responsibility to co-ordinate and oversee the running of the hotel in the absence of executive management with particular emphasis on the assisting the Front Office Manager with the operations of Front Office, monitoring hotel security and maximising the profitability of operations and to audit the current day trading transactions and ensure that they are properly balanced and posted.
· Anticipate and meet guest needs and desires immediately as they occur during the night shift.
·Ensure that all accommodation, food, beverage and miscellaneous revenue is properly posted.
·To ensure all Liquor Licensing Laws are observed and complied with by all staff for the hotel's Licensing Regulation requirements.
· To ensure that all cash, cheque, credit card, room charge, and charge back payments have been properly posted.
· Accurately identify any discrepancy which exists between revenue and payments.
·Complete the night audit report thoroughly and accurately.
·Being totally conversant with regard to all aspects of the Hotel's computer system as they relate to specific night audit functions.
·Liaising with accounts to ensure that the necessary information is being reviewed and recorded on a daily basis.
·Ensuring that all cashiering policies and procedures are followed.
·Ensuring that the necessary documentation exists to support all accounting functions in the Hotel.
·Responding to all guest comments and complaints with tact, diplomacy, urgency and a genuine sense of caring at all times.
·Maintaining the established standards of service throughout the Hotel.
·Ensure all staff presents themselves on time and in uniform
·Maintaining consistent lines of communication with the other staff on duty
·Giving assistance to other departments or outlets when required.
Rydges Hotels & Resorts is an Equal Opportunity Employer.
Please note that only short listed candidates will be contacted.