Job Description
Company Description
At Noel Leeming, we live and breathe a fast and innovative culture. Delivering the best in technology and appliances starts with service – and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them through live demonstrations, offering support and advice, and delivering and installing purchases.
Job Description
What you will be doing?
As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in-store. Yes, we offer awesome products, but we know our customers purchase from us because we also offer them expert service.
In this role, you will deal with all customer inquiries including hire purchase contracts, sales inquiries, credit applications, cash sales, handling our returns process, and helping your fellow team members. You will also take responsibility for and proactively resolve customer issues as they arise, and you will do all you can to meet customers' expectations.
Who we are looking for?
To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match, the ability to quickly learn computer systems and have a love for all things tech! Keeping calm in all situations is key and you can always find the right words to soothe the spikiest of customers.
Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.
We are also seeking individuals who can live our values…
- Do you “own it”? – Our team members walk the talk and make things happen.
- Do you strive to “do good”? – We are one team, standing up for our people, our planet, and our communities.
- Do you “think customer”? – We put the customer first in everything we do.
This is a permanent, full-time role with hours of work from:
- Sunday - Thursday: 8:30am - 5:30pm
Qualifications
Ideally, you will have:
- Proven experience in retail, hospitality, or a customer-facing role
- Excellent Communication Skills
- A positive, can-do attitude
- The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
- A passion for helping others and your team
- Experience using a point of sales system is beneficial
- An interest in tech
Additional information
What can Noel Leeming offer you?
- Warehouse Group discount card (including Noel Leeming, Torpedo7, 1-Day deals, and 15% off at The Warehouse and Warehouse Stationery)
- A paid day off on your birthday
- Continuous training and development
- Career progression – a great steppingstone into sales or other internal opportunities
- Wellness and discretionary leave
- Click here to check out more of our benefits
There are many benefits that come with working for the largest retailer in New Zealand. Who knows where you could end up? Don't let this opportunity pass you by. We'd love to hear from you!
The Warehouse Group is the parent brand that owns and supports The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and The Market.
As NZ’s largest retailer our purpose is simple; “helping kiwis live better every day”. It means we strive to meet our customer’s changing expectations and continue to ensure we have a positive impact on our communities and environment.
We employ over 12,000 team members across the country and have a commitment to giving all people fair and equal opportunities, actively working to eliminate barriers that often prevent candidates from being considered for a role. As a committed member of EEO we are constantly looking for measures we can take to ensure we hire on merit, operate with fairness and promote based on talent. We want to ensure our team can perform at their best and are rewarded fairly. This isn’t just the right thing to do, but makes great business sense. As a group we benefit because when all team members are included and supported to bring their whole and best selves to work, we retain our finest people and the innovation that comes from true diversity of thought.
Here at The Warehouse Group, we are also proud to offer a range of benefits that work for our team members, their lifestyle and their career – such as a team discount card across our brands, lifestyle leave, a paid day off on your birthday, career break options, and loads more!
For more information please visit our corporate company page: www.thewarehousegroup.co.nz, or our careers site: www.twgcareers.co.nz