Customer Service Representative - Christchurch

Customer Service Hub Representatives

Smiths has been around for aaaaages years. Not just in the big centres, but supporting regional communities too. We take service seriously, because our customers are our family, neighbours, friends, and friends of friends. And we treat them as such.  We’re a modern retailer, with old-school Kiwi values.

We're looking for one person to work 35 hours per week and another to work 25 hours, these hours do include some weekend work.

As a Customer Service Representative you will be responsible for:

• Taking a passionate interest in each customer to understand their needs as the first point of contact
• Making sure every customer interaction is a lasting one
• Having consistency with every customer interaction in a fast paced environment
• Pro-actively exploring  customers enquiries, looking at how you can consistently add value in every customer interaction
• Being a supportive and actively involved team player - contributing ideas to continually improving our customer experience

To shine in this role, we are looking for 2 great team players who thrives in a busy and collaborative environment:

• Previous customer service or contact centre experience, with a drive to deliver exceptional customer experience at every touch point
• You will be flexible to support the workflow of your peers and be comfortable to participate in shift rosters and on-call rosters as and when needed
• Great communication skills and the ability to communicate effectively with both internal and external customers
• Customer issue management and resolution experience
• A passion for interacting and learning about people
• A drive to deliver an exceptional customer experience at every touch point
• A great work ethic and a can-do positive attitude
• Attention to detail while multi-tasking
• Ability to adapt and progress
• The self-motivation to achieve