Job Description
Company Description
The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.
The Warehouse stores or ‘red sheds’ are a kiwi household name, with a presence in virtually every kiwi home and community. By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us.
Job Description
This is a busy varied role and a strong match for someone who gets what good customer service looks and feels like.
You will be based in-store at our customer service desk, and your role focuses on helping customers. This could vary from: assisting our customers with their inquiries, right through to processing returns, exchanges, refunds and transfers. Alongside, you will support Loss Prevention with security assistance and help support and supervise the Checkout area as needed.
Hours of work are:
- Sunday - Thursday : 4.00pm to 9.00pm
Qualifications
Your ability to think and act quickly on your feet, excellent communication skills and team player approach will be key to your success.
Our wish list also includes:
- Previous experience in retail, hospitality or a customer facing role
- Experience with POS systems
- A positive, can-do attitude
- Strong attention to detail
- The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods
Additional information
What can we offer you as a TWG team member?
- A team discount card across our brands
- A paid day off on your birthday
- Continuous training and development
- Career progression – a great steppingstone into other internal opportunities
- Wellness and discretionary leave
At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions. Keen? Stop reading and start applying! This really could be that right next role to accelerate your customer service skills.
The Warehouse Group is the parent brand that owns and supports The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and The Market.
As NZ’s largest retailer our purpose is simple; “helping kiwis live better every day”. It means we strive to meet our customer’s changing expectations and continue to ensure we have a positive impact on our communities and environment.
We employ over 12,000 team members across the country and have a commitment to giving all people fair and equal opportunities, actively working to eliminate barriers that often prevent candidates from being considered for a role. As a committed member of EEO we are constantly looking for measures we can take to ensure we hire on merit, operate with fairness and promote based on talent. We want to ensure our team can perform at their best and are rewarded fairly. This isn’t just the right thing to do, but makes great business sense. As a group we benefit because when all team members are included and supported to bring their whole and best selves to work, we retain our finest people and the innovation that comes from true diversity of thought.
Here at The Warehouse Group, we are also proud to offer a range of benefits that work for our team members, their lifestyle and their career – such as a team discount card across our brands, lifestyle leave, a paid day off on your birthday, career break options, and loads more!
For more information please visit our corporate company page: www.thewarehousegroup.co.nz, or our careers site: www.twgcareers.co.nz