Customer Service & Technical Sales Support - East Tamaki

  • NZ Safety Blackwoods
  • East Tāmaki, Auckland, New Zealand
  • 22 Feb, 2024
Full time Customer Service and Call Centre Sales/ Business Development Trades and Services

Job Description

                    Job no: 8KDEQ
                    Category: Sales, Technical Support

                    We have a fantastic opportunity for a talented full time Customer Service & Technical Sales Support person to join our high performing Technical Solutions team based in Highbrook.

                    In this key role you will provide Customer Service to all internal/external customers by being the first point of contact for any sales-related enquiries. You will also liaise with sales teams, suppliers and our purchasing teams to process and place orders, to fulfil customer needs.

                    The Role?

                    • First Point of contact for any Sales related incoming calls/emails to the shared mailbox
                    • Liaise with the suppliers, purchasing and sales teams to meet OIFOT KPI's.
                    • Place orders with the local suppliers in a timely fashion.
                    • Provide counter sales support at our Highbrook technical trade centre
                    • Provide quotes for catalogued items when required.
                    • Process customer orders as required.
                    • Ensure all appropriate actions are taken to implement HSE policies and procedures.

                    Our Ideal Candidate?

                    • Proven experience in a technical sales/customer service role
                    • To be service/customer delivery-focused and results orientated
                    • Excellent relationship management skills (internal & external stakeholders)
                    • Excellent verbal and written communication skills
                    • Organizational skills and the ability to juggle many tasks at once.
                    • Attention to detail and customer orientated
                    • Self-starter, team player, resilient and quickly adapt to changes in fast paced environment

                    About Us:

                    NZ Safety Blackwoods is the country’s leading supplier of Tools, Engineering, Safety, Workwear, Hygiene and Packaging product, in addition to industry specific training and consulting services.

                    We are united in our ambition that our customers can ‘Depend on us to ensure that their business never stops’. We do this through delivering an amazing customer experience, industry leading specialist knowledge and value-added solutions. 

                    NZ Safety Blackwoods is all about taking care – taking care of our customers, our community and each other.

                    Benefits:

                    • Structured training and development programmes
                    • Great staff discounts on all our products + on-site parking!
                    • A fun, supportive and down-to-earth working environment

                    Apply now and tell us why it is you that we should be welcoming into the NZ Safety Blackwoods family!

                    NZ Safety Blackwoods promotes and adheres to the principles and practices of diversity. We are also very proud to be an official partner of KidsCan and a Mates In Construction Impact Premium Partner