Care Manager (Case Manager)

  • Home Instead New Zealand
  • Auckland CBD, Auckland, New Zealand
  • 30 Apr, 2024
Full time Community Services and Development Health Care and Medical

Job Description

Home Instead New Zealand is about to expand across the country and we are looking for the right person who is keen to be part of this journey.  If you thrive in a fast paced, innovative and constantly changing environment and want to be part of a globally recognised brand leader then this is the role for you! 

Care Managers are the heart of our business who have genuine passion and interest in enabling our ageing community to remain living independently at home, and we have an exciting opportunity for a like-minded and experienced Care Manager to join our team.

Home Instead is a leading global brand, with a locally community focused feel! 

As a specialist provider of high-quality relationship based in-home care for older adults. Home Instead is committed to changing the face of ageing by enhancing the lives of ageing adults and their families. 

Having started in Auckland a couple of years ago we already employ over 60 CAREGivers and have supported hundreds of clients in this short time frame.  As a Home Instead Care Manager you will be an integral part of our clients aging journey.   To us, it's personal!


About this role: 

In this role you will be responsible for the leadership and management of the overall client experience, successfully directing and coordinating all activities associated with the care of your clients.  This dynamic role will challenge you to: 

  • Take the lead for the client care experience to ensure Home Instead continues to provide consistently high-quality relationship-based home care to your clients.
  • Meet with clients and their families to understand their goals and current needs and provide solutions. Further, gain their commitment for home care services, including creating robust and personalised care plans.
  • Conduct regular quality assurance visits with clients in person and/or over the phone to ensure the highest level of care is being attained while also determining any changing needs or requirement for additional services.
  • Ensure that clients’ changing needs and preferences continue to be supported by working together with clients, their families, representatives and their CAREGivers. 
  • Be knowledgeable about a wide range of resources and local services so that you can inform clients and/or a client’s family or representative about a range of tailored resources or services to meet any specific needs.


Ideally, we would like you to: 

  • Preferably have qualifications and experience in care planning, identifying needs, goals setting and managing care services within the aged, community health or social services. 
  • Be an effective communicator with excellent customer service skills and demonstrated problem solving skills.
  • Be highly efficient and organised with proven time management skills.


What we offer: 

  • An opportunity to be part of a rapidly growing, progressive business that leads the way in private home care globally.
  • Rewarding career where you can make a positive difference in the lives of older adults and their families. 
  • A welcome, supportive and fun working environment. 
  • Comprehensive orientation and supportive onboarding program with continuous professional development. 
  • A company that recognises and appreciates the value of the work that you do. 
  • Free onsite parking.
  • Car Allowance.
  • Flexible employment practices and culture supporting families and work-life balance including work from home opportunities.


If you have a desire to work with a company that knows how to provide exceptional care to clients and cares about its people, please apply via Seek today.