Technical Customer Support Specialist - Masterton

  • Harvey Norman
  • Masterton, New Zealand
  • 30 Jun, 2024
Full time Customer Service and Call Centre Information Technology Retail Sales/ Business Development

Job Description

Job no: 561717
Work type: Full Time
Location: Masterton
Categories: Sales

Combine your IT expertise and customer service skills in this Technical Customer Support Specialist position in our Masterton store, Computers department! This full-time role provides software and hardware support to customers and aims to grow the Tech2Home business.

About the Role

Harvey Norman Masterton is looking for a positive and enthusiastic candidate to join our small team. This role includes tasks such as software and hardware installation for customers both in the Tech Bay and customer homes providing a positive experience for all customers. Training will be provided on our systems and machinery to ensure you are fully supported when you start with us.

Some key tasks will include:

  • Troubleshoot, diagnose, and provide solutions to customers on desktop, laptops, tablets, smart phones, and other computer peripherals.
  • Drive sales of TechTeam services within the sales team, tech bay and with customers.
  • Process all returns and faulty products correctly and despatch for repair, replacement, or credit.
  • Liaise with suppliers and repair agents to ensure that customers get their products repaired or replaced promptly.
  • Undertake cashiering and sales duties as required.

About You

We are looking for a technical expert who can provide great customer service.

Some attributes we are looking for include:

  • Technical understanding of computers and computer products.
  • Customer service skills.
  • Current, full NZ Drivers Licence.
  • Retail experience desirable.
  • IT certifications or qualifications desirable.
  • Able to work weekends and public holidays essential.

About Us

Harvey Norman was introduced to New Zealand in 1997, since then we have become a household name, with over 45 stores nationwide plus offsite warehouses, commercial offices, and the Auckland Support Office. Our diverse team is made up of over 2000 individuals who each bring a uniquely dynamic expertise to the workforce. Harvey Norman continues to grow throughout New Zealand with new stores opening each year and our team grows with us.

We pride ourselves on being a market leader and have a great track record of providing high quality products and outstanding customer service. Here at Harvey Norman, we are proud to boast that all our General Managers and retail Store Managers have been promoted from within the business. This is your opportunity to learn from the best and grow to be one of the best!

About the benefits

Our staff make our brand amazing and over the last 25 years have built our business into one of NZ’s leading retailers. Working with us means you get access to some exclusive staff perks, including:

  • Discounted, gym membership, eye care, dental care, and banking products.
  • Exclusive staff discounts on our products.
  • Access to Employee Assistant Programme Services (Raise).
  • Long service recognition at each of your 5-year milestones.

At Harvey Norman it’s never just a job, it’s a career. If you’re the kind of person who’s dedicated, people-oriented, loves tackling new challenges and has an interest in retail, you’re perfect for us. You’ll be encouraged to show your entrepreneurial side and, if the opportunity arises, explore a role you feel best suits your skill set.

Don’t miss this opportunity, APPLY NOW!