POS Product Owner - Manukau

Job no: 562890
Work type: Full Time
Location: Manukau
Categories: NZ Head Office

Harvey Norman Business Intelligence team has a fantastic opportunity for a Point of Sale (POS) Product Owner. Located at our Head Office in Manukau, this role is full time, working Monday to Friday.

We pride ourselves on being a market leader and have a great track record of providing high quality products and outstanding customer service. Here at Harvey Norman we are proud to boast that all our General Managers and retail Store Managers have been promoted from within the business.

This role will manage the New Zealand POS instance to ensure the platform is functionality appropriate and well supported. 

Some of the key responsibilities will include;

• Contribute to the POS product development process to ensure the NZ business needs are met.  Seek feedback from NZ retail departments and identify and work to improve deficient functional areas of the product.  Provide ongoing support with the usage and customisation of this product for the New Zealand market.
• Build and maintain a list of POS changes/developments that have been requested for the NZ business.  Analyse platform data and wider business insights to inform decision making.
• Develop a POS steering committee to workshop requirements and changes, and plan and document the future direction of the POS platform.
• Undertake change management POS updates for the NZ business.  Manage the testing/pilot/go live of new POS initiatives by working with the Australian development team, Proprietors and key Head Office staff.
• Produce NZ versions of AU POS product learning resources and materials, ensuring NZ specific process impacts are addressed.
• Provide user support for the POS product, including when changes are made.
• Assist with the investigation of POS based issues, such as fraud and insurance investigations.

The key attributes we are looking for are;

• Tertiary qualifications or certifications in IT fields.
• Experience in product ownership.
• Strong analytical and problem-solving skills.
• Proven experience successfully executing product strategy and delivering user-centric products & experiences.
• Proven experience championing strategic priorities.          
• Practical experience with other Microsoft technologies (Power BI, SharePoint) desirable.
• Experience in dealing with a variety of users with different levels of expertise desirable.
• Familiarity with POS desirable.

Our staff are what make our brand amazing and over the last 20 years have built our business into one of NZ’s leading retailers. Working for a household name does come with its advantages, to name a few:

• Knowing you work for an established, successful and stable employer and long-term career progression
• Employee benefits such as discounted; gym membership, eye care, dental care and banking products.
• EAP Services and long service recognition.
• Staff discounts on our amazing products

This role is full of opportunities and could be a great next step in your career story. Harvey Norman offers comprehensive training and induction to the company and are looking for someone with the right attitude and team fit, so don’t hesitate, apply now!