Online Customer Service Specialist - Manukau

Job no: 564963
Work type: Fixed Term - Full Time
Location: Manukau
Categories: NZ Head Office

Discover why Harvey Norman is one of New Zealand's leading retailers by joining our fantastic Online Team in our Head Office!

This is a Full Time –12-month Fixed Term position located in Manukau.

Why Harvey Norman?

Harvey Norman Online has an amazing opportunity for a Customer Service Specialist to join our Live Chat team. This role is customer focused working from Sunday to Thursday with one weekday evening shift finishing at 8pm, and while shifts are set, no day is the same!

We provide you with real growth opportunities and we have plenty of examples of significant growth in our business; Harvey Norman are proud to boast that all our General Managers and retail Store Managers have been promoted from within the business. Many Head Office staff have also grown their careers internally.

Our people make our brand amazing and over the last 20 years have built our business into a one of NZ’s leading retailers. Working for a household name does come with advantages, to name a few:

• Knowing you work for an established successful and stable employer
• Long-term career progression
• Staff discounts on our amazing products
• Employee benefits such as, discounted eye care, dental care and gym memberships

We are always excited by the latest products and strive to help our customers find the perfect solution for their needs. Whether they’re chasing up an order, looking for an invoice, wanting assistance on a product, or just have a general query about our services, we’ve got it covered.

Experience within the retail industry or sales would be advantageous, however the main attributes we are looking for are: 

• Pride yourself on your customer service by assisting our customers to find the answers to questions and help them to make informed decisions
• A passion for customer service and the latest products and services (although training will be provided to keep you on the forefront)
• Excellent communication, understanding, and negotiation skills, with an emphasis on written English, are super important to align customer’s expectations and needs
• Flexibility across trading hours including public holidays when required, and late-night trades.

This role is full of opportunities and could be the beginning of your career story or the chance to make a career change. Harvey Norman offers comprehensive training and induction to the company and are looking for someone with the right attitude and team fit.

We will be reviewing applications as they are received and contacting shortlisted candidates to arrange interviews. 

So what are you waiting for? Apply now!