Continuous Improvement Team Member

As a Continuous Improvement Team Member, you’ll play a key role in driving meaningful improvements across our store network. From identifying operational challenges to delivering solutions that enhance customer experience and team productivity, you’ll be at the heart of transformation. 

The Continuous Improvement Team Members are experts in ‘better, simpler, cheaper’ in our stores. Your key deliverable will be to drive change and improvement throughout our store network. You will uncover & layout a clear pipeline of works to deliver productivity gains & efficiency in our stores. 

You will: 

• Identify, scope, design and implement store process changes that drive improved customer experience and increased productivity 
• Identify store pain, obstacles or confusion that causes a ‘less than excellent’ customer experience and develop and implement solutions 
• Develop project plans detailing time scales, roles of responsibility and means of achieving each objective while working to budgets and time constraints 
• Test, trial and measure the benefit of initiatives to drive investment decisions and cross-functional prioritisation 
• Engage and inspire key stakeholders to ensure they understand and actively support any required process changes and desired cultural shifts 
• Monitor implementation and accurately track what worked well, what didn’t and what could be improved. 
• Provide coaching to engage and improve the capability of the store network team who use the new systems and processes you develop 

To really succeed in this role, we are looking for individuals who have a deep understanding of how stores operate and what support they need. You will be someone who can look at retail store operations & identify opportunities for efficiency & productivity gains. 

You will also be someone who can impart their strong knowledge of key lean methodologies & demonstrated background in continuous improvement (ideally from a retail environment) into the wider store operations team. 

If you are the type of person who thrives on identifying and implementing processes that support change and address resistance to change, then this role could be a great fit for you. 

This role will see you extensively work cross functionally hence your collaboration skills will be top notch, coupled with the customer centric lense and approach you bring to work everyday. You will have a test and learn mindset and hold an openness to new ideas and a desire to develop them together with others. 

• Discounts across our brands 
• Paid birthday day off for permanent team members 
• Free parking at our Northshore support office 
• We value collaboration & flexibility – embracing hybrid working – up to 2 days working from home per week once fully integrated in the work protocols 
• Onsite gym and café at our Northcote support office 
• 26 weeks paid parental leave for permanent team members 
• A range of wellbeing support and development opportunities