New Zealand Post
Auckland, New Zealand
Customer Operations & Insights Manager
Turn our customer service data into compelling actionable insights
Work with a team that values innovation, collaboration, and continuous improvement
Auckland (Highbrook) or Wellington (Pipitea) based
Kōrero mō te tūranga - About the role
We're looking for a passionate and driven Customer Operations & Insights Manager to join our team and play a key role in ensuring that data and insights shape our decision-making.
You'll lead a high-performing team of analysts responsible for extracting meaningful insights from data and translating them into actions that enhance performance across our Customer Service teams. You'll manage the operational performance of our Customer Service Team, ensuring that we have the right resources in place to meet customer demands, while driving efficiencies in line with our strategic goals.
You'll do this through:
Leading, mentoring, and developing a team of reporting...