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Mystery Customer

Mystery Customer is a leading provider of customer experience measurement and improvement solutions, specialising in Mystery Shopping and Service Evaluation programs across Australia and New Zealand.

Since our inception, we have partnered with organisations across a wide range of industries - including retail, automotive, hospitality, financial services, and healthcare - to deliver actionable insights that help improve service standards, compliance, and brand performance.

Our tailored programs are designed to provide a genuine view of the customer journey. By combining the power of real-world evaluations with clear, data-driven reporting, we help businesses understand how their teams perform where it matters most - at the customer interface.

At Mystery Customer, we pride ourselves on our attention to detail, responsive service, and ability to adapt our approach to meet each client’s unique objectives. Our national network of trained evaluators ensures consistent, high-quality feedback, while our intuitive online portal provides real-time access to reports and analytics.

Our mission is simple: to help businesses deliver exceptional customer experiences every time.

06 Nov, 2025
Contractor
Mystery Shoppers Required - New Plymouth
$30.00 - $40.00 hourly
Mystery Customer Remote (New Plymouth, New Zealand)
Want to join a switched-on team of Mystery Shoppers working for one of the top Mystery Shopping companies? Read on! Mystery shopping provides you with the flexibility to work around your lifestyle and be your own boss!!! This is a fun and varied hobby job that will give you the opportunity to share your customer experiences. Our clients care deeply about their customer interactions, and want to be "best in class" in their industry. As a mystery shopper, your feedback assists our clients to measure their customer service performance and implement strategies to improve the customer experience. Your role is to document compliance against company behaviours and practices, elevating their customer experience and helping them build a consumer preferred and trusted brand. Responsibilities: Visit various car dealerships/shops/venues within a specific timeframe. Understand the "brief" or "requirements" of the visit. Retain the information and capture...
06 Nov, 2025
Contractor
Mystery Shoppers Required - Nelson
$30.00 - $40.00 hourly
Mystery Customer Remote (Nelson, New Zealand)
Want to join a switched-on team of Mystery Shoppers working for one of the top Mystery Shopping companies? Read on! Mystery shopping provides you with the flexibility to work around your lifestyle and be your own boss!!! This is a fun and varied hobby job that will give you the opportunity to share your customer experiences. Our clients care deeply about their customer interactions, and want to be "best in class" in their industry. As a mystery shopper, your feedback assists our clients to measure their customer service performance and implement strategies to improve the customer experience. Your role is to document compliance against company behaviours and practices, elevating their customer experience and helping them build a consumer preferred and trusted brand. Responsibilities: Visit various car dealerships/shops/venues within a specific timeframe. Understand the "brief" or "requirements" of the visit. Retain the information and capture any photos...
06 Nov, 2025
Contractor
Mystery Shoppers Required - Invercargill
$30.00 - $40.00 hourly
Mystery Customer Remote (Invercargill, New Zealand)
Want to join a switched-on team of Mystery Shoppers working for one of the top Mystery Shopping companies? Read on! Mystery shopping provides you with the flexibility to work around your lifestyle and be your own boss!!! This is a fun and varied hobby job that will give you the opportunity to share your customer experiences. Our clients care deeply about their customer interactions, and want to be "best in class" in their industry. As a mystery shopper, your feedback assists our clients to measure their customer service performance and implement strategies to improve the customer experience. Your role is to document compliance against company behaviours and practices, elevating their customer experience and helping them build a consumer preferred and trusted brand. Responsibilities: Visit various car dealerships/shops/venues within a specific timeframe. Understand the "brief" or "requirements" of the visit. Retain the information and capture any photos...
06 Nov, 2025
Contractor
Mystery Shoppers Required - Whakatane
$30.00 - $40.00 hourly
Mystery Customer Remote (Whakatāne, New Zealand)
Want to join a switched-on team of Mystery Shoppers working for one of the top Mystery Shopping companies? Read on! Mystery shopping provides you with the flexibility to work around your lifestyle and be your own boss!!! This is a fun and varied hobby job that will give you the opportunity to share your customer experiences. Our clients care deeply about their customer interactions, and want to be "best in class" in their industry. As a mystery shopper, your feedback assists our clients to measure their customer service performance and implement strategies to improve the customer experience. Your role is to document compliance against company behaviours and practices, elevating their customer experience and helping them build a consumer preferred and trusted brand. Responsibilities: Visit various car dealerships/shops/venues within a specific timeframe. Understand the "brief" or "requirements" of the visit. Retain the information and capture any...