Area Service Delivery Manager - Invercargill

Area Service Delivery Manager - Invercargill

Kōrero mō te tūranga - About the role

We are an iconic organisation and part of the fabric of Aotearoa. With values founded on caring and teamwork we're collectively driven by the power of our people and our focus on delivering what's important for customers

Reporting to the Regional Manager - South Island, you will be responsible for leading the mail, courier and rural provincial delivery teams within the Southland, to be high performing teams.

You'll lead a motivated, multi-layered operational team, working through experienced people leaders to guide frontline and contractor teams. Together, you'll support processing and customer-facing staff who are focused on delivering what Kiwis care about, every day.

Key to your success in this role is putting safety first, commercial savvy and service performance, team engagement & productivity results.

You'll also

• Contribute to the management and strategic direction of NZ Post
• Understand and balance the varied needs of stakeholders to ensure success of NZ Post operations
• Management of contractors in line with various contract requirements
• Identify and drive project work and initiatives to reduce the cost of delivery or improve service performance across the business

It is a big job - day to day the role is Monday to Friday, however, real flexibility in working hours will be required to provide visibility to the teams and that can mean nights, early mornings and weekend work as needed to attend to issues/escalations. 

This role covers a broad geographical area including rural & provincial Southland and surrounds, so some travel is expected as part of the role and a company vehicle is provided as part of your package.  

Mōu - About you

You'll be an experienced people leader, used to working in a busy and fast paced operational environment, and be well versed in coaching, mentoring and developing your teams

You'll couple this with being:

• Highly organised task juggler who thrives on seeing business results
• Strong commercial acumen, with an understanding of the challenges our customers face
• Experience managing budgets and financials, including performance management and change processes
• Operations/supply chain knowledge is ideal - but it is the breadth of experience we are seeking - so we welcome applicants with strong management/leadership experience in other sectors 
• Project management experience

He Aha Te Pai - What you'll love about us! 

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about.  Our permanent employees enjoy a variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Hiahia? - Interested? Come and join the whanau!

Ever wondered about the magic behind parcel delivery? It's a tale of teamwork, cutting-edge and data-led technology, and some truly awesome people. All united by one mission - to deliver for New Zealand. Ready to be a part of that story?   If so, apply today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page.  If you require additional information, please contact Michele Christie (Talent Partner) on 022 087 5195

Applications for this position close on 1 February 2026

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.