Job Description
Area Service Delivery Manager - Dunedin
An internal promotion, means opportunity for you
Kōrero mō te tūranga - About the role
We are an iconic organisation and part of the fabric of Aotearoa. With values founded on caring and teamwork we're collectively driven by the power of our people and our focus on delivering what's important for customers
Reporting to the Regional Manager - South Island, you'll lead the mail, courier and rural provincial delivery operations across Otago, building high-perform..ing teams that deliver every day.
You'll guide a motivated, multi-layered operation, leading through experienced people leaders and working closely with frontline and contractor teams to support processing and customer-facing staff focused on what Kiwis care about most.
Key to your success in this role is putting safety first, commercial savvy and service perform..ance, team engagement & productivity results.
You'll also
- Contribute to the management and strategic direction of NZ Post
- Understand and balance the varied needs of stakeholders to ensure success of NZ Post operations
- Management of contractors in line with various contract requirements
- Identify and drive project work and initiatives to reduce the cost of delivery or improve service perform..ance across the business
It is a big job, day to day the role is Monday to Friday, however, real flexibility in working hours will be required to provide visibility to the teams as the site is operational 24/7.
This role covers a broad geographical area including rural & provincial Otago and surrounds, so some travel is expected as part of the role and a company vehicle is provided as part of your package.
Mōu - About you
You'll be an experienced people leader, used to working in a busy and fast paced operational environment, and be well versed in coaching, mentoring and developing your teams
You'll couple this with being:
- Highly organised task juggler who thrives on seeing business results
- Strong commercial acumen, with an understanding of the challenges our customers face
- Experience managing budgets and financials, including perform..ance management and change processes
- Operations/supply chain knowledge is ideal - but it is the breadth of experience we are seeking - so we welcome applicants with strong management/leadership experience in other sectors.
- Project management experience
He Aha Te Pai - What you'll love about us!
We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our permanent employees enjoy a variety of benefits including:
- Access to discounted health insurance plans for you and your family
- Special rates on fantastic holiday home accommodation around New Zealand
- Retail shopping discounts with our partners
- An Employee Assistance programme to support you when you need it
- Plus more!!
Hiahia? - Interested? Come and join the whanau!
Ever wondered about the magic behind parcel delivery? It's a tale of teamwork, cutting-edge and data-led technology, and some truly awesome people. All united by one mission - to deliver for New Zealand. Ready to be a part of that story? If so, apply today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page. If you require additional inform..ation, please contact Michele Christie (Talent Partner) on 022 087 5195
Applications for this position close on 1 February 2026
Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.
All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.
If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles. We won't consider candidates through agencies unless this has been previously approved.
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
There’s something really special about our people and the fantastic work they do at NZ Post – Tukurau Aotearoa. From the top of the north to the bottom of the south, our teams operate with care around the clock to keep New Zealanders connected.
From food and medicine, to the latest tech, or treasured family heirloom, we deliver what matters most to Kiwis, and the result is a deep and far-reaching sense of pride in the role we all play in making New Zealand successful.
We’ve been part of New Zealand’s fabric for more than 180 years and over that time we’ve adapted to keep pace with the changing world around us. We’ve made big investments in technology, infrastructure and sustainability, so we can deliver even more for Aotearoa in the future.