Back

Customer Service Representative - Noel Leeming Queenstown

Full time Customer Service and Call Centre

Job Description

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.

Hours of work are Friday to Tuesday - 8:30am - 5:45pm

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

  • Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
  • Helping with service repairs and sales inquiries.
  • Proactively addressing and resolving customer concerns.
  • Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Ideally, you will have:

  • Proven experience in retail, hospitality, or a customer-facing role
  • Excellent Communication Skills
  • A positive, can-do attitude
  • The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
  • A passion for helping others and your team
  • Experience using a point of sales system is beneficial
  • An interest in tech

What can Noel Leeming offer you?

  • Team Card: Awesome Warehouse Group discount card for all our brands
  • Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
  • Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
  • Counseling: Through Benestar, you can access free confidential counseling and advice.
  • Career Progression: an excellent steeping stone into other internal opportunities.
  • Plus loads more! 

The Warehouse Group
About The Warehouse Group

The Warehouse Group is the parent brand that owns and supports The Warehouse, Warehouse Stationery and Noel Leeming. 

As NZ’s largest retailer our purpose is simple; “helping kiwis live better every day”. It means we strive to meet our customer’s changing expectations and continue to ensure we have a positive impact on our communities and environment.

We employ over 10,000 team members across the country and have a commitment to giving all people fair and equal opportunities, actively working to eliminate barriers that often prevent candidates from being considered for a role. As a committed member of EEO we are constantly looking for measures we can take to ensure we hire on merit, operate with fairness and promote based on talent. We want to ensure our team can perform at their best and are rewarded fairly.  This isn’t just the right thing to do, but makes great business sense. As a group we benefit because when all team members are included and supported to bring their whole and best selves to work, we retain our finest people and the innovation that comes from true diversity of thought.

Here at The Warehouse Group, we are also proud to offer a range of benefits that work for our team members, their lifestyle and their career – such as a team discount card across our brands, lifestyle leave, a paid day off on your birthday, career break options, and loads more!

For more information please visit our corporate company page: www.thewarehousegroup.co.nz, or our careers site: www.twgcareers.co.nz

Apply Now