Job Description
Day of Operations Manager
- Integral role in the NZ Post Network
- We can provide a network with scale and complexity - great for professional development
- Build a high performing team
Our national network relies on smart, practical schedules to keep freight moving efficiently across the country. It's where all the action happens - it's up to us to ensure our customers' mail and parcels get from A to B; on time and safely.
We are looking for a logistics/operations leader to lead real‑time, end‑to‑end operational performance of our network.
Kōrero mō te tūranga - About the role
This role is all about optimising the network to ensure reliability, safety, and service performance targets are met. You'll be the operational decision‑maker for the network each day, coordinating responses to disruptions, incidents, and emerging risks while maintaining seamless service delivery for customers and stakeholders.
In this role, you will be:
- Leading real time execution of the daily operational plan overseeing the day of operations team, making operational decisions as they arise.
- Providing connectivity management between Road and Air networks to ensure operations are high-performing, efficient, and continuously optimised.
- Providing the operational contingency management to bridge network flow exceptions or volume surges, striking the right balance between service and cost.
- Leading Incident management and recovery coordination.
There around 8 direct reports into this role.
Mōu - About you
You are someone who loves developing people, takes ownership and is comfortable working with a wide range of stakeholders. You stay calm under pressure, have the confidence to make quick logical decisions, asking questions, challenging assumptions, and are confident speaking up when something does not look right. You are passionate about logistics, commercially aware, and able to bring clarity to complex situations.
You'll combine that with:
- At least 5 years operational management experience within a fast paced operational environment.
- Strong leadership and team building capability.
- The ability to think logically under pressure with ability to pivot on the spot.
- Well-developed planning, analytical and reporting skills.
- Experience of distribution and time critical service delivery.
- Well versed in managing for Safety and Wellbeing in an Operational Environment
Although standard hours are Mon - Fri, the nature of the business activities will require availability to react and respond to any significant events (service or incident related) on a 24/7 basis.
This is a fantastic opportunity to grow your transport / supply chain career. You'll be part of a hard working team who are passionate about what they do, in a business, focused on growth and development.
He Aha Te Pai - What you'll love about us!
We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about. Our permanent employees enjoy a variety of benefits including:
- Special rates on fantastic holiday home accommodation around New Zealand
- Retail shopping discounts with our partners
- Access to discounted health insurance plans for you and your family
- An Employee Assistance programme to support you when you need it
- Plus more!!
Hiahia? - Interested? Further your career within the NZ Post whānau!
There's a story in every parcel. Do you love being part of the story? Continue your journey with us by applying today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page. If you require additional information, please contact Cath Scott (Talent Partner) on 022 323 0684
Applications close on 7 April 2026
All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
There’s something really special about our people and the fantastic work they do at NZ Post – Tukurau Aotearoa. From the top of the north to the bottom of the south, our teams operate with care around the clock to keep New Zealanders connected.
From food and medicine, to the latest tech, or treasured family heirloom, we deliver what matters most to Kiwis, and the result is a deep and far-reaching sense of pride in the role we all play in making New Zealand successful.
We’ve been part of New Zealand’s fabric for more than 180 years and over that time we’ve adapted to keep pace with the changing world around us. We’ve made big investments in technology, infrastructure and sustainability, so we can deliver even more for Aotearoa in the future.