Duty Manager - Part Time Permanent

Kiwi Self Storage
Newlands, Wellington

Duty Manager – Part Time Permanent

We are currently seeking two motivated individuals to join our team at one of New Zealand’s leading self storage operators.

Kiwi Self Storage is a proudly 100% Kiwi owned, family operated business. We are known for being approachable, supportive and professional, and for creating a workplace where people feel trusted, valued and confident taking ownership of their role.

This is a varied, hands on position that will suit someone who enjoys working with customers and being part of a tight knit team. We care deeply about our customers, our brand and our people, and our team is at the heart of everything we do.

About the role
These are permanent part time positions based at our Newlands, Wellington facility , with a total of 23 rostered hours per week per position. The positions will be Thursday Friday and Saturday. Our office hours are 8am to 5pm weekdays and 9am - 4pm Saturday.

From time to time, there may also be extra shifts available to help cover annual leave or sick leave, with team members supporting each other as needed. We are therefore looking for someone who is happy to pick up additional shifts if required.

This role would suit someone who is self motivated, customer focused and comfortable working both within a team and independently, with the confidence to work solo every second Saturday once trained. It may appeal to a retiree looking for some routine in their week, a parent returning to the workforce after time at home, or anyone seeking a steady part time role with variety and responsibility.

Key responsibilities
As Duty Manager, your responsibilities will include:

• Managing sales enquiries and converting them into storage rentals
• Delivering a consistently high standard of customer service
• Handling reservations and processing payments
• Showing prospective customers around the facility
• Using computer systems accurately and confidently
• Completing general administration tasks
• Maintaining a clean and tidy facility, including daily cleaning of hallways, office frontage, restrooms and storage units as required

About you
You will be reliable, professional and easy to deal with, with a naturally friendly approach. Duty Managers are an important part of our day to day operations and play a key role in ensuring every customer has a positive experience.

The ideal candidate will have:

• A friendly and outgoing personality with a strong customer focus
• Experience in sales or customer service
• The ability to work independently while contributing to the wider team
• Solid computer skills including email, data entry and CRM style systems
• Clear written and verbal communication
• Good problem solving ability and sound judgement
• A strong work ethic and a reliable, honest nature
• A clean Police record

What we offer
• A secure role with an established Kiwi owned family business with over 30 years of experience
• Ongoing training and development
• Competitive hourly pay
• A supportive and inclusive team environment
• Job security
• Ongoing support from our head office team
• Free onsite parking

Applicants must hold a full, current New Zealand Driver License, be a New Zealand citizen, have relevant sales or customer service experience, a clean criminal history and a positive attitude.

If this sounds like you, we would welcome your application.

Job summary Join a leading Kiwi owned self storage business as a Duty Manager. Varied, hands on role with strong customer focus. 23 Hours per week.

Key selling points

• Stable part time role with a well established, Kiwi owned family business
• Close Knit Team
• Variety and autonomy in your day