NZ Safety Blackwoods
Wiri, Auckland, New Zealand
Job no: DEQH4
Category: Call Centre & Customer Service
Customer Experience Manager
NZ Safety Blackwoods is looking for an experienced Customer Experience Manager to join our team based in Wiri, Manukau . This is a key leadership role focused on shaping and delivering a seamless, best-in-industry customer experience across every touchpoint.
You will lead our inbound Customer Experience function, including the Customer Care and Product Specialist teams, and play a critical role in driving service performance, customer satisfaction and continuous improvement across the business.
About the role
As the voice of the customer, you will work closely...