Job Description
Strategic Customer Specialist | Permanent Full Time | East Tamaki
- Monday to Friday (business hours)
- Location: Auckland Operations Centre, East Tamaki
- Join a collaborative, supportive and proactive team
Kōrero mō te tūranga - About the role
We are currently looking for a Strategic Customer Specialist to join the operations team based in East Tamaki. In this role, you will coordinate and optimise the service delivery outcomes for identified strategic customers. You will be involved in maintaining a direct relationship with these customers and working with other NZ Post specialists and functions to maintain and enhance customer service levels efficiently. A secondary purpose to this role is to work with the relevant product teams to evolve/standardise the solutions as needed.
Mōu - About you
Your experience will be within NZ Post or an operational logistics background with your ability to manage both continuity and change, including the devising of new means to innovate solutions, and discarding processes that no longer serve the organisation. Your proven relationship management skills with the ability to influence, building trust and maintaining strong positive relationships with internal and external contacts at all levels will be highly valued in this role. We're looking for someone who is an energetic and organised self-starter, who acts with customers in mind whilst driving and delivering in a fast-paced environment.
He Aha Te Pai - What you'll love about us!
Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:
- Special rates on fantastic holiday home accommodation around New Zealand
- Retail shopping discounts with our partners
- An Employee Assistance programme to support you when you need it
Applications for this position close on 8 March 2026.
Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.
All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test.
If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
There’s something really special about our people and the fantastic work they do at NZ Post – Tukurau Aotearoa. From the top of the north to the bottom of the south, our teams operate with care around the clock to keep New Zealanders connected.
From food and medicine, to the latest tech, or treasured family heirloom, we deliver what matters most to Kiwis, and the result is a deep and far-reaching sense of pride in the role we all play in making New Zealand successful.
We’ve been part of New Zealand’s fabric for more than 180 years and over that time we’ve adapted to keep pace with the changing world around us. We’ve made big investments in technology, infrastructure and sustainability, so we can deliver even more for Aotearoa in the future.