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Customer Service Officer - On Call | Queenstown

On call Admin and Office Customer Service and Call Centre

Job Description

CUSTOMER SERVICE OFFICER | ON CALL | QUEENSTOWN

  • On Call - work as and when required
  • Location: 43 Ballarat Street, Queenstown
  • $27.51 per hour

 

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

 

Working from our central Queenstown Box Lobby,  our team of Customer Service Officers deliver an exceptional level of service managing inquiries, requests or concerns from customers at our front counters and by phone.  In this role, you'll champion our products and services, provide suggestions and access information for our customers.   Each day is busy and varied and will see you developing your problem-solving skills.   

 

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to the growth and prosperity of our beautiful Aotearoa.

 

SHIFT AVAILABLE:

On Call  Monday to Friday: 8:30am - 5:30pm and Saturday: 9:00am - midday.   Our On Call employees are an essential part of our business as we call on them to assist us as and when required.  You might be called in to cover illness, extended leave or help us our during our peak delivery periods.    It's a great way to balance work and lifestyle!

 

Day to day you will:

  • Interact with customers whilst ensuring high levels of customer satisfaction.
  • Keep an eye out for opportunities to improve the way we deliver our services. 
  • Sorting and organising parcels (some heavy lifting is required)

 

To be successful in this role you will ideally have a background in customer service, retails skills or experience in mail/ parcel sorting.

 

What we need from you: 

  • Proven previous experience in a customer facing roles or experience in mail/ parcel sorting
  • Availability to work as and when required
  • Have reliable transport to get to work on time
  • Problem solving skills – can you think on the fly and find the best outcomes?
  • Administration and data entry experience 
  • Confidence to interact with people from all backgrounds face to face, phone and email

 

What can we offer you?

  • Learning and development opportunities to help support your career goals
  • A value's driven organisation that supports and respects its employees
  • A safe and secure work environment

 

Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.   For more information about careers at NZ Post visit jobs.nzpost.co.nz

All applicants will be required to provide proof of their eligibility to work in New Zealand.  Any appointment will be subject to a satisfactory drug test and security check

 

New Zealand Post
About New Zealand Post

There’s something really special about our people and the fantastic work they do at NZ Post – Tukurau Aotearoa. From the top of the north to the bottom of the south, our teams operate with care around the clock to keep New Zealanders connected.

From food and medicine, to the latest tech, or treasured family heirloom, we deliver what matters most to Kiwis, and the result is a deep and far-reaching sense of pride in the role we all play in making New Zealand successful.

We’ve been part of New Zealand’s fabric for more than 180 years and over that time we’ve adapted to keep pace with the changing world around us. We’ve made big investments in technology, infrastructure and sustainability, so we can deliver even more for Aotearoa in the future. 

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