Continuous Improvement Manager | Auckland

Continuous Improvement Manager

• Enjoy a role where your work impacts positive outcomes for our customers and service performance.
• Critical role in driving a culture of continuous improvement across our Operations.
• Auckland based location

Kōrero mō te tūranga - About the role 

Perfect role for a high performing Operational Excellence Manager with strong continuous improvement delivery experience (preferably with a product / logistics background). 

In partnership with the wider business, you'll play a key role in driving value for the business through delivery of targeted safety, cost and service improvements across our network. Ultimately, your work will impact the uplift of our end-to-end network performance.  This will be done through your identification and implementation of targeted improvement initiatives across key areas across our value chain.

Supported by a team of Operational Excellence specialists, you'll drive a culture of continuous improvement across the organisation. Through coaching, mentoring, facilitation and application of fit for purpose CI methodologies, processes and tools, you will ultimately be growing and enabling the business around problem solving activities, building CI as a core capability for our business.

Mōu - About you 

As an experienced Continuous Improvement Manager, you'll bring with you proven experience leading, managing and delivering Continuous Improvement programmes to deliver tangible business change. You'll have gained this by working in multifunctional teams or across business units, ideally in a similarly large and complex organisation like ours.  

To succeed in this role, you'll be a high performing relationship manager with strong delivery experience; along with being a highly accomplished coach and facilitator and a project manager who can operate in a complex, dynamic environment. As a natural relationship builder you will have honed your communication and facilitation skills to reach audiences of all levels. You'll couple this with: 

• Being experienced in the delivery of Continuous Improvement programmes.
• Advanced level Continuous Improvement qualification such as Lean Six Sigma Blet Belt and application of Change Management processes and methodologies.
• A working style that promotes coaching and prioritises keeping all the individual parts connected and moving in the same direction.
• Being able to influence, engage and build cohesion and sense of purpose across teams.
• The ability to quickly glean key insights from data sets and experience in root cause analysis.
• And of course, a high level of initiative, sound judgement and discretion. 

Hiahia? - Interested?  

If you have the experience we are looking for and want interesting, rewarding work, we invite you to review the Job Description and apply online through www.jobs.nzpost.co.nz.  For further information, please contact Cath Scott on 022 323 0684.

Applications for this position close on 22 May 2026

 Please note that due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.   

All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test.  

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.