
Support Lead - Christchurch
Kōrero mō te tūranga – About the role:
You might recognise this role as a Charge Hand - the roles are very similar. Day to day, you are there to support our high performing processing team who are responsible for parcel sorting at our Syd Bradley Road Processing Centre.
You'll engage and support the team by communicating and setting objectives. The Support Leader is also responsible for ensuring NZ Post's parcel and mail product is processed in a timely and efficient manner. This includes meeting consistently high service standards through effective management of parcel flow and continuous improvement. You'll also manage the accurate and timely capture of data ensuring all systems are updated as per operational requirements.
Reporting to (and acting as, in their absence, a 2IC) to the Floor Manager, you'll provide support in leading the team in accordance with NZ Post's values and vision as well as managing resources within the operational needs and budget for the Processing area.
You will need to be the type of person who takes a hands-on approach, demonstrating a commitment to safety and fostering a high performing, positive team culture. You might be in a similar role and considering a change, or you may have been told that you are ready and able to step up into a supervisory position.
What can we offer you?
What we need from you:
He Aha Te Pai - What you'll love about us!
Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:
NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.
All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.
NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.

There’s something really special about our people and the fantastic work they do at NZ Post – Tukurau Aotearoa. From the top of the north to the bottom of the south, our teams operate with care around the clock to keep New Zealanders connected.
From food and medicine, to the latest tech, or treasured family heirloom, we deliver what matters most to Kiwis, and the result is a deep and far-reaching sense of pride in the role we all play in making New Zealand successful.
We’ve been part of New Zealand’s fabric for more than 180 years and over that time we’ve adapted to keep pace with the changing world around us. We’ve made big investments in technology, infrastructure and sustainability, so we can deliver even more for Aotearoa in the future.