Senior Continuous Improvement Specialist - Network | Auckland

Senior Continuous Improvement Specialist - Network

• Lead improvement initiatives that strengthen performance across NZ Post's network
• Use data, diagnostics and systems thinking to solve complex operational challenges
• Help shape safer, smarter and more efficient ways of working across Aotearoa
• This role is based on site in East Auckland

Kōrero mō te tūranga - About the role

At NZ Post, we're constantly looking for better ways to deliver for our customers, our communities and each other. As a Senior Continuous Improvement Specialist - Network you'll play a key role in driving end-to-end network performance improvement across our Customer Service Delivery network. You'll lead diagnostics, uncover opportunities and deliver targeted improvement initiatives that enhance safety, service and cost outcomes across the business.

This is a role for someone who enjoys tackling complex challenges and turning insights into action.  Working closely with operational and network teams and other Continuous Improvement specialists, you'll apply systems thinking, data analysis and structured problem-solving to identify root causes, develop scalable solutions and deliver measurable results.

You'll help shape how continuous improvement is delivered across the network, ensuring initiatives are practical, sustainable and aligned to overall operational performance goals.

You'll achieve that by:

• Leading network-wide continuous improvement initiatives that improve safety, service and cost performance

• Conducting end-to-end diagnostics, value chain analysis and performance reviews to identify improvement opportunities
• Using data, operational insights and systems thinking to diagnose complex network challenges and develop practical solutions
• Partnering with operational leaders and cross-functional teams to implement scalable and sustainable improvements
• Influencing stakeholders through clear, data-led recommendations and structured problem-solving approaches
• Defining, track and sustaining measurable benefits to ensure long-term improvement outcomes are achieved

Mōu - About you

You're an experienced continuous improvement professional who enjoys complex operational challenges and making a measurable impact.  You are naturally curious, analytical and collaborative, with the ability to connect the dots across multiple functions and identify opportunities that others may miss.

You'll be confident working with large and complex data sets, translating insights into practical recommendations, and influencing stakeholders to drive meaningful change. You thrive in cross-functional environments and enjoy balancing strategic thinking with hands-on delivery

What you'll bring:

• Lean Six Sigma Black Belt or equivalent Continuous Improvement certification
• Experience applying Continuous Improvement methodologies within logistics, supply chain, service delivery or other complex operational environments
• Strong experience leading diagnostics, analysis and improvement initiatives that deliver measurable business outcomes
• Excellent analytical and problem-solving capability, with the ability to translate complex data into actionable insights
• Strong systems thinking and understanding of end-to-end operational processes and value chains
• Proven ability to influence stakeholders and work effectively across multiple teams and functions.

Hiahia? - Interested? Further your career within the NZ Post whānau!

At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

Apply today or find out more details about this opportunity by downloading the JD on the NZ Post careers site.  If you require additional information, please contact Hanali Curtis (Talent Partner) on Hanali.Curtis1@nzpost.co.nz.

Applications for this position close on Thursday 17 September 2026.

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. 

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.