Job Description
Commercial Manager - CSD
Drive commercial outcomes that create value for NZ Post, our delivery partners and our customers.
- Lead commercial performance across NZ Post's delivery partner network
- Develop innovative solutions that improve profitability, sustainability and growth
- Partner with operational leaders to drive performance and continuous improvement
Kōrero mō te tūranga - About the role
We're looking for a Commercial Manager to provide commercial leadership across our Customer Service Delivery network.
Reporting to the GM Commercial, you'll work closely with Customer Service Delivery, Delivery Partner and Fleet Operations teams to develop commercially sustainable solutions that support business performance, contractor viability and customer outcomes.
You'll use data, insights and financial modelling to support decision-making, improve contractor remuneration frameworks and identify opportunities to optimise revenue, cost and network performance.
This is a leadership role with broad influence across the Customer Service Delivery network, combining commercial management, stakeholder engagement and business improvement to support sustainable business outcomes.
You'll do that by:
- Leading commercial performance and contract outcomes across NZ Post's delivery partner network
- Leading a team of experienced Commercial Insights Analysts
- Providing commercial insights, financial analysis and reporting to support business decision-making
- Partnering with operational leaders to optimise network performance, capacity and cost outcomes
- Building strong relationships with contractors, suppliers and key stakeholders
- Driving continuous improvement initiatives that enhance contractor sustainability and commercial performance
Mōu - About you
You'll be an experienced commercial leader with strong analytical capability and a track record of delivering measurable business outcomes.
You'll be comfortable working across operational and corporate environments, influencing stakeholders and translating complex information into practical commercial solutions.
You'll combine that with:
- Strong stakeholder management, influencing and relationship-building skills
- Significant commercial management experience with strong financial and analytical capability
- Experience developing commercial solutions, financial models and business cases that deliver measurable outcomes
- Experience managing contracts, pricing reviews or complex commercial negotiations
- Proven ability to improve business performance in operational or network-based environments
- Strong communication skills and a collaborative, customer-focused approach
Experience in transport, logistics, supply chain or network operations environments will be an added bonus.
Hiahia? - Interested? Further your career within the NZ Post whānau!
At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.
Apply today or find out more details about this opportunity by downloading the JD on the NZ Post Intranet.
Applications for this position close on Monday 16th November 2026. Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.
All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.
There’s something really special about our people and the fantastic work they do at NZ Post – Tukurau Aotearoa. From the top of the north to the bottom of the south, our teams operate with care around the clock to keep New Zealanders connected.
From food and medicine, to the latest tech, or treasured family heirloom, we deliver what matters most to Kiwis, and the result is a deep and far-reaching sense of pride in the role we all play in making New Zealand successful.
We’ve been part of New Zealand’s fabric for more than 180 years and over that time we’ve adapted to keep pace with the changing world around us. We’ve made big investments in technology, infrastructure and sustainability, so we can deliver even more for Aotearoa in the future.