Customer Service Officer - part time | Queenstown

CUSTOMER SERVICE OFFICER | QUEENSTOWN

• $27.51 per hour
• 4 days per week,
• 43 Ballarat Street, Queenstown

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Working from our Ballarat Street location, our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our front counters and by phone.  You'll champion our products and services, provide suggestions and access information for our customers.   Each day is busy and varied and will see you developing your problem-solving skills.   

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to the growth and prosperity of our beautiful Aotearoa.

Day to day you will:

• Interact with customers whilst ensuring high levels of customer satisfaction.
• Keep an eye out for opportunities to improve the way we deliver our services. 
• Sorting and organising parcels (some heavy lifting is required)

About You:

To be successful in this role you will ideally have a background in customer service, retails skills or experience in mail/ parcel sorting.

What we need from you: 

• Proven previous experience in a customer facing roles 
• Availability to work Monday 11.30am - 5.45pm, Thursday and Friday 7.30am - 10.30am and Saturday 8.45am - 12.15pm
• Have reliable transport to get to work on time
• Problem solving skills – can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

What can we offer you?

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment

Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team!

NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

For more information about careers at NZ Post visit jobs.nzpost.co.nz. All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.