Customer Service Officer - On Call | Wellington
- New Zealand Post
- Wellington, New Zealand
- 21 Aug, 2026
Job Description
Customer Service Officer
- $28.20 per hour
- On call, as and when required
- Central Queenstown location
Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.
Kōrero mō te tūranga – About the role
Our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our Queenstown Box Lobby front counters and by phone. You'll champion our products and services, such as bill payment, NZTA transactions and assist with sending parcels across New Zeland and the world. As an NZ Post expert, you'll provide suggestions and access information for our customers. You'll process mail, scan freight and small packages from our couriers, so some heavy lifting will be required. Each day is busy and varied and will see you developing your problem-solving skills. We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.
Our On Call Customer Service Officers are an essential part of our business as we call on them to assist us as and when required. You might be called in to cover illness, extended leave or help us our during our peak delivery periods. It's a great way to balance work and lifestyle!
We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.
https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let's go!
He Aha Te Pai - What you'll love about us!
- Learning and development opportunities to help support your career goals
- A value's driven organisation that supports and respects its employees
- A safe and secure work environment
- A stable government owned agency who isn't going anywhere!
Mōu - About you
- Be available to work on call, across Monday to Saturday
- Problem solving skills – can you think on the fly and find the best outcomes?
- Administration and data entry skills
- Confidence to interact with people from all backgrounds face to face, phone and email
NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.
All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.
NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.
There’s something really special about our people and the fantastic work they do at NZ Post – Tukurau Aotearoa. From the top of the north to the bottom of the south, our teams operate with care around the clock to keep New Zealanders connected.
From food and medicine, to the latest tech, or treasured family heirloom, we deliver what matters most to Kiwis, and the result is a deep and far-reaching sense of pride in the role we all play in making New Zealand successful.
We’ve been part of New Zealand’s fabric for more than 180 years and over that time we’ve adapted to keep pace with the changing world around us. We’ve made big investments in technology, infrastructure and sustainability, so we can deliver even more for Aotearoa in the future.