Customer Service Representative - Porirua

Full-time | Porirua

Love helping customers and being part of a high-performing retail team? Join our Furniture department, where you’ll play a key role in delivering exceptional customer experiences while supporting sales and operations.

At Harvey Norman, you’ll gain valuable retail experience, develop your product knowledge, and work in a supportive team environment with opportunities to grow your career.

About the Role:

This is a customer-focused, hands-on retail role where you’ll support customers across the full journey - from enquiries and sales through to after-sales service and issue resolution.

Key Responsibilities

• Assist customers with enquiries, orders and general service requests.
• Manage customer service tasks including repairs, follow-ups on undelivered stock and debtor enquiries.
• Process stock movements, customer orders and branch transfers.
• Support merchandising, product displays, ticketing and stock presentation.
• Liaise with suppliers and repair agents regarding product repairs and servicing.
• Assist with sales, cashiering and fulfilling online orders.
• Follow company procedures, health & safety standards and compliance requirements.

About You:

We are looking for someone who thrives on helping people, stays organised under pressure, and enjoys working in a fast-paced retail environment.

Attributes we are looking for include:

• Strong communication and interpersonal skills.
• Customer-focused with the ability to resolve issues effectively.  
• High attention to detail and strong organisational skills.
• Ability to multitask and manage competing priorities.
• Flexible availability, including weekends and busy retail periods.  
• Experience in customer service or retail (preferred).
• Computer literate with experience using POS systems (desirable).

About the benefits:

Working with us means you get access to some exclusive staff perks, including:

• Clear career progression – our Store Managers were all promoted from within
• Exclusive staff discounts on Harvey Norman products
• Discounts on health insurance, eye care, dental care, and banking products
• Access to Employee Assistance Programme (Raise)
• Long service recognition every 5 years

About Harvey Norman:

Harvey Norman has been part of New Zealand homes since 1997, growing to over 45 stores nationwide with around 2,000 employees. We’re proud to be a market leader known for quality products and outstanding customer service.

Our people are at the heart of what we do, and we are committed to developing talent and promoting from within. Whether you’re starting your retail career or looking to take the next step, we provide the training and support to help you succeed.

If you’re driven, people-focused, and ready to take control of your career and earnings, we’d love to hear from you.